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Preparing For Your Visit


To streamline the registration process and minimize your personal expenses, it is important to take the following steps before your appointment.

    Step 1:


    Find out if your policy or plan requires a preauthorization or referral. If so, please contact your insurance company and find out what you need to do to obtain one. Reminder: We require written orders for all exams.

    Step 2:


    Arrive to your appointment with your insurance card, name and address of your plan or insurer(s), name and address of your claims payer (if different from insurer), your ID and group numbers, and the name of the policyholder or subscriber. If applicable, for workers' compensation, your approved C-9 is required

If you have questions about insurance:
HCI is an approved provider for most major insurance carriers and health plans. We will submit your claim, and any secondary claims, to any insurance company under the benefit coverage you specify, including workers' compensation, auto insurance, and personal injury. Ultimately, the patient is responsible for payment of the account, including any balance not covered by insurance. We will send you a balance statement for any amount you owe after insurance. Please contact your insurance company if they have not paid for your procedure after 30 days.

If you have questions or concerns about billing, please call us at 305-398-3575.

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